At Impala Freight Inc (“Company,” “we,” “us,” or “our”), accessible from https://impala-freight.com, we respect your privacy and are committed to protecting the personal information you provide through our website.
This Privacy Policy explains what information we collect, how we use it, and your rights under applicable laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
1. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, phone number (submitted via contact or quote forms)
- Internet Activity: IP address, browser type, pages visited, time on site (via analytics tools)
- Business Contact Information: Company name, job title, business email or other contact details
- Communication Data: Content of messages submitted through our website forms
2. How We Collect Information
We collect personal information in the following ways:
- Directly from you: When you submit information via our website forms
- Automatically: Through cookies and similar tracking technologies
- Third-party tools: Certain services may enrich business contact data for communication purposes
3. How We Use Your Information
We use collected information to:
- Respond to quote requests and customer inquiries
- Provide transportation and logistics services
- Communicate regarding shipments, quotes, and operational updates
- Improve website functionality and user experience
- Comply with legal and regulatory obligations
4. SMS Communications and Twilio
Impala Freight Inc may communicate with customers via SMS for operational and customer service purposes, such as shipment updates, quote responses, and service notifications.
We use Twilio Inc. as our messaging service provider to deliver SMS communications.
By submitting your phone number through our website forms or otherwise providing consent, you agree to receive SMS messages from Impala Freight Inc related to your requests or services.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Twilio processes messaging data according to its own privacy practices. You can learn more at:
https://www.twilio.com/legal/privacy
5. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Service providers that assist in operating our business (such as communication platforms, analytics providers, and hosting services)
- Law enforcement or regulatory authorities when required by law
6. Use of Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and analyze site usage.
You can control or disable cookies through your browser settings.
7. Your Privacy Rights (California Residents)
Under CCPA/CPRA, California residents have the right to:
- Know what personal data we collect and how we use it
- Request access to your data
- Request deletion of your personal data
- Correct inaccurate personal information
- Opt out of certain processing activities
To exercise these rights, please contact us using the contact information below.
8. Data Retention
We retain personal information only as long as necessary for legitimate business purposes or to comply with legal obligations.
9. Security
We implement reasonable administrative and technical safeguards to protect personal data. However, no method of transmission over the internet is completely secure.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:
Impala Freight Inc
7741 Ziebell Court
Citrus Heights, CA 95610
United States
Website: https://impala-freight.com